PAIURefund Policy
Refund & Cancellation Policy
At Education Mitra, we believe students should understand where their money goes and what happens if their plans change. This Refund Policy explains the conditions, process, timelines, and limitations applicable to payments made through Education Mitra.
1. Refund Requests & Eligibility
All refund and cancellation requests depend on the nature of the payment, the service involved, and the stage at which the refund request has been generated. Additionally, payments that are made directly to the official website must follow the university's applicable refund and withdrawal policy.
Payments that are made through Education Mitra only are liable for the refund and cancellation process.
All requests must be submitted through the Education Mitra support channel.
Students must submit the refund application along with registration details, payment receipt, transaction information, and a valid reason for the cancellation. Incomplete applications will not be entertained.
Education Mitra will review the case against the applicable service terms and payment records.
Where a refund is approved, it will generally be processed through the original payment method, wherever technically and legally feasible.
Refund eligibility for university fees will be determined by the concerned university and applicable regulations, not by Education Mitra.
2. Non-Refundable Fees & Charges
There are several non-refundable payments, based on the services involved. Such payments are not considered for refund if the service has been initiated, completed, or delivered. The applicable terms will be communicated to the student before payment wherever required.
These may include:
Application or registration charges
Charges paid directly to a university
Third-party charges, payment gateway charges, or transaction-related costs.
Revaluation and examination fees
3. University Fees & Admission Cancellation
Education Mitra assists students with university and course selection, providing them with complete admission support. However, the academic institution remains responsible for determining refunds of tuition, registration, examination, or other university-level fees paid to it.
The admission cancellation or refund request must be submitted according to the concerned university's process.
Based on the applicable regulations and the university's policies, the refund amount and deductions will be finalized.
Education Mitra does not independently determine, approve, or guarantee a university-issued refund.
Education Mitra helps to understand the refund and cancellation policy of the chosen university. However, it is advisable to review the university's latest refund policy before making admission payments.
5. Cancellation Before Service Delivery & Incorrect Payments
If the cancellation request has been submitted before Education Mitra started offering paid service, the request may be eligible for refund, as per the prescribed terms and conditions.
The student must notify Education Mitra or the respective institute as soon as possible, in case of making incorrect or duplicate payment.
Cancellation Before Service Delivery
Submit the cancellation request before the service begins.
The request will be reviewed against the applicable service terms.
Any eligible refund will be communicated after verification.
Duplicate or Incorrect Payments
Share both transaction details or the relevant payment receipt.
Our team will verify the payment records.
Confirmed duplicate payments will be considered for refund after verification.
There may be deductions or charges subject to the terms applicable to that service.
Refunds will normally be processed through the original payment channel.
6. Refund Request Process
To raise a concern regarding service cancellation or amount refunds, students must follow the steps mentioned below. We have kept the process straightforward so that students do not have to navigate unnecessary paperwork.
Step 1: Raise a Request: Submit your refund or cancellation request through our designated support channel.
Step 2: Share Details: Provide your registered information, payment receipt, transaction ID, and relevant documents.
Step 3: Verification: The designated team will review the case to verify the refund request.
Step 4: Decision: After careful consideration, the team will notify you of the applicable refund amount or deductions, if any.
Step 5: Refund Processing: Approved refunds will be initiated through the applicable payment method.
Step 6: Confirmation: You will receive a confirmation through email once the refund has been initiated.
7. Refund Processing Timeline
Once a refund is approved by Education Mitra, processing time may depend on the payment method, banking partner, payment gateway, or other financial intermediary involved.
8. Admission Cancellation & Change of University
Students sometimes reconsider their university or program after admission. In such cases, Education Mitra can help explain the available options and guide you through the cancellation process, but any refund of fees paid to the university will depend on the concerned institution's cancellation and refund rules.
9. Policy Updates
Education Mitra may update this Refund Policy when our services, payment processes, regulatory requirements, or business practices change. Any revised version will be published on this page with an updated effective date.
Students should review the policy applicable at the time of making a payment or submitting a refund request.
10. Contact Us
If you do have any queries regarding the refund policy or have any objections, please get in touch with us.
WZ-6, Jail Rd, Lajwanti Garden, Mayapuri, New Delhi, Delhi-110046. Call us at 1800-889-0845 or email us at info@educationmitra.in.
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